Please check back often for updates on the current outbreak.
We thank you for your cooperation and understanding. For current updates please visit our news page and be sure to follow us on facebook and Twitter.
New - For information and updates regarding Caressant Care McLaughlin Rd click Here
For information and updates regarding Caressant Care Listowel click Here
For information and updates regardng Caressant Care Arthur, click Here.
If you have a question about your loved one, please connect with Patient Relations staff
at:CCAPatientRelations@whca.ca or call (519) 843-8163
Message to Families and POAs December 22, 2020 Read it Here
As the pandemic situation evolves in Ontario, direction regarding visits to our Homes will be adjusted as necessary, keeping the safety and emotional wellbeing of residents, staff and families at the forefront.
Read the letter to stakeholders Here.
Holiday gifts for Residents in Long-Term Care and Retirement
With the Holiday season just around the corner Families may be wondering about bringing gifts into the Home for their loved one. Gifts are absolutely permitted however we kindly ask that all items (including food) visitors wish to give to Residents must be transported to the home in wipe down containers and must be presented at the screening table upon arrival to the home. Such items will be examined, wiped down and provided to the Resident by staff. Floral arrangements are also allowed.
Families should drop off their gifts a few days prior to Christmas to ensure staff have enough time to wipe down the gifts and deliver to the Resident in time for the big day.
Visiting protocols remain in place and are subject to change based on ever evolving information coming from the Provincial Government. You are encouraged to check with your loved one’s Home to see what arrangements can be made to share the Holidays safely during this pandemic.
We thank you for your patience, cooperation and understanding.
Short Stay and Temporary Absences during the COVID-19 Pandemic
On August 28, 2020, the Chief Medical Officer of Health released an update to COVID-19 Directive #3 for Long-Term Care Homes under the Long-Term Care Homes Act, 2007.
Residents of Long-Term Care Homes (LTCH) are now permitted to leave for short stay and temporary absences. Short stay absences are for health care-related, social or other reasons and do not include an overnight stay, with the exception of single-night emergency room visits. Short stay absences do not require approval or prearrangement. Please Read our information poster.
Starting July 22, indoor visits in long-term care and retirement homes will be permitted. Read our guidelines on how to enjoy a safe visit with your loved one. Visits July 2020 Head Office letterhead for website.pdf
The Provincial government has announced that outdoor visits can now include two people effective July 15 and visitors are no longer required to have COVID testing prior to visiting. We are excited to welcome visitors back to our retirement and long-term care homes, although in a very different capacity, as we continue to observe regulations due to COVID-19. Please read the Enhanced Visiting at Caressant Care document.
For your reference:
Public Health Ontario has developed the resources to support stakeholders with the outbreak of Coronavirus Disease 2019 (COVID-19). You can also check the Ontario Ministry of Health website for updates.
COVID-19 Social Distancing Guidelines
COVID - 19 Readiness and Response Plan -
COVID - 19 Readiness and Response Plan AbsenceRestrictions.pdf
Questions and Answers Ontario Enhancing COVID-19 Protections for Long-Term Care Residents, Families and Staff Q&A
Welcome to Caressant Care
We have the privilege of taking care of nearly 1300 residents in our 15 Long Term Care Homes and over 700 residents in our 10 Retirement Homes. Our corporate office is located in Woodstock, Ontario and all of our Homes can be found in small cities and towns across Ontario. It is important to note that all of our Retirement Homes are attached to one of our Nursing Homes which gives our residents a true continuum of care. We have a number of spouses in our Homes living on either side of the continuum.
We sincerely hope you enjoy our new site and find it informative and entertaining. If you are looking for a career in health care please navigate to the Join Our Team section where you will find job postings for Management, Registered Staff, Personal Support Workers and more.