About Us

Quality Improvement

Quality Improvement is a proven and effective way to improve care for Residents and to improve practice for Staff. At Caressant Care we believe there are always opportunities to improve, streamline and optimize processes. Quality Improvement is a continuous process and journey, and a part of everyone’s work.

Each Caressant Care Nursing Home site submits a Quality Improvement Plan to Health Quality Ontario annually, and develops action plans specific to the priorities of their site.

In 2021, all our 15 homes received, three-year Accreditation Award with CARF. The mission of CARF is to promote the quality, value and optimal outcomes of services through a consultative accreditation process that centers on enhancing the lives of the persons served.

Being accredited with CARF acknowledges Caressant Care as having a significant understanding and commitment to the quality of care for our Residents.

Please visit our Long Term Care Homes section to learn more.

We are inspected routinely by several government bodies such as the MLTC, Public Health, and Ministry of Labour, and we incorporate any deficiencies they identify into our action plans so that we ensure regulatory compliance.

Resident experience and listening to our Residents and their Families is an integral component of our Quality program. We are in the process of changing our satisfaction survey process to a Quality of Life survey for Residents and Families.


Here are some Interesting Facts:

  • 45% of our Residents are older than 85 years
  • 62% of our Residents are female
  • 8% of our Residents are under the age of 65
  • 41% of Residents in long-term care need monitoring for an acute medical condition
  • 97% of Residents in long-term care have 2 or more chronic diseases.

To view the Quality Improvement Plan for each Caressant Care Long Term Care Home, just go to our Long Term Care section and look at at each Home’s individual page.